General terms & conditions
Terms and Conditions
These general terms and conditions apply to every offer from Rebel Wines and to every distance agreement between you and Rebel Wines. Dutch law applies to these conditions.
These terms and conditions may be amended by us from time to time. If we change these terms and conditions, we will always inform you.
2.0 The range of our products
2.1 Limited Period of Validity.
If an offer has a limited period of validity or if the offer is made under specific conditions, we will always explicitly state this on our website www.rebelwines.nl.
All prices on our website include VAT, and exclude handling and shipping costs, unless otherwise stated or explicitly agreed.
2.3 Obvious Error.
We are not bound by obvious mistakes or obvious errors in the offer.
3.0 Your order
The agreement between you and Rebel Wines is established after you have completed the order on the Website and have received a confirmation email from us containing the details of your order. Orders placed by persons under eighteen (18) years of age will not be processed.
3.2 Delivery costs.
The minimum order size is six (6) bottles, the delivery costs are € 7.95 per address. For specific orders and orders in different (gift) packaging, different delivery costs to be determined by Rebel Wines apply. From 75 euros we deliver the bottles for free in the Netherlands.
3.3 Personal Data.
As a starting point, we deliver orders within two (2) days to the indicated address, unless (i) the next day is a Sunday or Monday, (ii) another delivery time has been explicitly agreed, (iii) there is force majeure on the part of Rebel Wines, (iv) the product is not in stock; and/or (v) there is a different order, such as an order in a gift box. In the aforementioned cases, we will deliver orders to the address specified by you within 30 days of the conclusion of the agreement.
If the delivery is delayed - or can only be partially delivered - we will inform you as soon as possible (usually within 24 hours) and at the latest within a few days of the date of the order. You then have the right to dissolve the agreement free of charge.
3.6 Right of withdrawal.
After receipt of the product at the address provided by you, you have fourteen (14) days to cancel your order without giving any reason. If you have ordered several products at the same time - and they do not arrive at the same time - the period of fourteen (14) days starts from the moment the last product is received.
The amounts owed to Rebel Wines must be paid no later than fourteen (14) days after the start of the reflection period. Payment can also be made by one-off authorization, IDEAL or credit card.
If you use the product in such a way that is contrary to the general terms and conditions, you are liable for the decrease in value of the product as a result of this action.
If you want to make use of your right of withdrawal, you can do this by filling in the model form and emailing it to [email protected] As an alternative to the model form, you can also send an email to [email protected] stating your name and address details, order date and invoice details. After receipt we will send you a confirmation email.
You must return the product to us as soon as possible, but no later than fourteen (14) days after you have invoked your right of withdrawal.
The product must be returned in its original packaging and in accordance with our instructions. You are responsible for any damage to the product during return.
4.4 Burden of proof.
As a consumer, you bear the burden of proof for the correct and timely exercise of your right of withdrawal.
The costs for returning the order are fully for your account.
At the latest within fourteen (14) days after we have received the returned product, we will refund you the full costs, including any costs for delivery. Refunds are made via the same payment method as used during the order. If you have used a more expensive method of delivery than standard delivery, we will not pay the additional costs of this delivery.
5.0 Questions or complaints
If you have a complaint, you can address it to our customer service via [email protected] Describe your complaint in detail in this email so that we can handle it as well as possible. We will respond to your complaint within 5 days.
If you are not satisfied after we have handled the complaint, you can submit the complaint to the online dispute platform of the European Commission, which can be consulted via: https://webgate.ec.europa.eu/odr/main/?event =main.home.show
For general questions, please contact [email protected] These terms and conditions were drawn up on June 25, 2017
Model return form
Use the return form below to return your products.
If you are not satisfied with the product or the delivery, return the product within 14 days of receipt.
Return form (copy this in your email message)
Date of receipt:
Reason for return: